When battery drops below 20% my unit will go to 0% from 17 or 18 in seconds, so the unit can't go back to dock,
Unit is brand new, purchased directly from Roborock and is less than a week old.,
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We are sorry to hear that your device did not work well.
According to your description, there might be some issue with the battery.
Would you please contact us at support@roborock.com(if you are in EU, contact support@roborock-eu.com)so that we can better assist?
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We are sorry to hear that your device did not work well.
According to your description, there might be some issue with the battery.
Would you please contact us at support@roborock.com(if you are in EU, contact support@roborock-eu.com)so that we can better assist?