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Q5 MAX+ not emptying

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FLFrogg 109 2 0
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Q5 MAX+ not emptying

FLFrogg 109 2 0

Hello, I purchased my Q5 MAX+ last February. It was working great up until a couple of weeks ago. I noticed the sound that comes from the dock emptying process was more unusual and the odor of burnt electronics was present. I checked the robot and the dock for clogs and there were none. The canister on the robot wasn't emptying and the disposable bag in the dock was empty. Any suggestions?

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  • FLFrogg

    Ummm....anyone gonna respond to this? Potential fire hazard here....Warranty?...Fix?

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    RR_Support
    RR_SupportStaff Member11/30/2025      12:20
    @FLFrogg:

    We are sorry to hear that your device did not work well.

    The issue you faced may not be solved in a short answer. We hope we could work with you to locate the cause and address it. Would you please contact us at support@roborock.com(if you are in EU, contact support@roborock-eu.com)so that we can better assist? 

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