Q5 LiDAR error

Q5 LiDAR error

I keep getting the same error message for our Q5. I have taken a pen and rotated the radar turet on top and restarted and it works for a bit, but then stops and gives me the error message again. Suggestions?

Thank you!

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  • Hello, thanks for reaching out.

    We are sorry to hear that your device did not work well. 

    The issue you faced may not be solved in a short answer. We hope we could work with you to locate the cause and address it. Would you please contact us at support@roborock.com(if you are in EU, contact support@roborock-eu.com)so that we can better assist?

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