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side brush won't stay on

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side brush won't stay on

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silicone side brush keeps coming off. can't make the screww any tighter s7max v ultra

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  • RR_SupportStaff Member

    Hello,

    Thanks for reaching out. We are sorry to hear that your device did not work well. 

    The issue you faced may not be solved in a short answer. We hope we could work with you to locate the cause and address it. Would you please contact us at support@roborock.com(if you are in EU, contact support@roborock-eu.com)so that we can better assist?

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