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Roborock Shipped With 0% Battery

tulip1045 99 1 0

Roborock Shipped With 0% Battery

tulip1045 99 1 0

As the title says.

I have received an S7 with 0% battery. The norm should be at around 50-60% as lithium batteries dont like to be discharged at those levels.

Roborock's firmware doesn't even allow the robots to discharge below 20%.

What does the official says about this? Should I return this?

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  • RR_SupportStaff Member

    Hello, thanks for reaching out.

    We are sorry to hear that about the issue. May I know if the machine itself can work properly in its intial run? Does it have any run-time issue? We hope we could work with you to locate the cause and address it. Would you please contact us at support@roborock.com(if you are in EU, contact support@roborock-eu.com)so that we can better assist?

    Best regards.

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