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Weird movement and taking longer to finish cleaning

Eddie 315 1 0

Weird movement and taking longer to finish cleaning

Eddie 315 1 0

I’ve been experiencing difficulties with my S7 Max Ultra the last weeks after purchasing it for 2 months.

  1. I started notice it taking longer to finish the cleaning: it usually takes an hour for the 1st floor and now it takes 2.5 hours and can’t even get it to finish the cleaning because it runs out of battery.
  2. It started having weird movements and it goes outside the selected zones to do the cleaning


I didn’t change any settings and it worked perfectly before. Does anyone have any suggestions to fix this? Thank you!

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  • RR_SupportStaff Member

    Hello, thanks for reaching out.

    We are sorry to hear that your device did not work well. 

    The issue you faced may not be solved in a short answer. We hope we could work with you to locate the cause and address it. Would you please contact us at support@roborock.com(if you are in EU, contact support@roborock-eu.com)so that we can better assist?

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