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RR_Discussion 5026 39 28
Reply

About Product Discussion Category

RR_Discussion 5026 39 28

Hey, friends,


You can talk about some meaningful or helpful topics, or make the general product discussions with others here.


Please be kind and make interactions to create a friendly environment. 🙂

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  • Calle

    Schönen guten Tag, ich besitze momentan den Roborock 6 Max V Habe einen Roborock bestellt, den Roborock 10R Ich möchte jetzt den Roborock 6, MaxV umstellen, also die Dockingstation an einen anderen Ort und den Roborock 10R an dieser Stelle platzieren jetzt meine Fragen. Wie schnell der Roborock 6 maxV die Dockingstation wieder findet und wenn ich beide zusammen benutzen möchte, gibt es Probleme mit der jeweiligen Dockingstation, dass die Roborock irgendwann durcheinander kommen. Mit freundlichen Grüßen

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  • Calle

    Schönen guten Tag, ich besitze momentan den Roborock 6 Max V Habe einen Roborock bestellt, den Roborock 10R Ich möchte jetzt den Roborock 6, MaxV umstellen, also die Dockingstation an einen anderen Ort und den Roborock 10R an dieser Stelle platzieren jetzt meine Fragen. Wie schnell der Roborock 6 maxV die Dockingstation wieder findet und wenn ich beide zusammen benutzen möchte, gibt es Probleme mit der jeweiligen Dockingstation, dass die Roborock irgendwann durcheinander kommen. Mit freundlichen Grüßen

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  • setva

    Good idea,

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  • Ben

    What do I do with bad customer service from official lab we sent a Roborock Q7 Max vacuum for a fix? We are in Thailand and their service is ridiculously awful! It took them full two weeks from receiving the device to diagnose a simple problem (water block), they are unresponsive and not friendly on messages, and now they are trying to make us buy parts that we don't need with cheap excuses. We feel like we bought from a cheap brand, not Roborock! I can attach the chat with the lab if you need it. They give you bad reputation here in Thailand! They have your logo and are official lab from your website. Their details are care@fungo.co.th line id: roborock1025 tel: 0889878048

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    RR_Support
    RR_SupportStaff Member12/18/2025      02:10
    @Ben:

    We are sorry to hear ahout that.

    The issue you faced may not be solved in a short answer. We hope we could work with you to locate the cause and address it. Would you please contact us at support@roborock.com(if you are in EU, contact support@roborock-eu.com)so that we can better assist? 

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