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E35 won't connect to Mi app

Mel 1691 1 0

E35 won't connect to Mi app

Mel 1691 1 0

Hi there, I cannot get my new E35 connected in the Mi home app. I am using an Android, (Motorola G6 plus), and it always times out. I've got everything right in the list of suggestions (phone is connected to the network, 2.4ghz, etc).

I have been able to connect it previously using my husbands iPhone, but it just will not work with my phone

Is there a setting on my phone that needs changing? Or is this an issue with the app?



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  • RR_SupportStaff Member

    Please check attached file and check the following points:

    1. Enable location permission of app on your phone setting.

    2. Make sure you select your current region on Mi Home setting instead of China mainland.

    3. Make sure you select the right model when setting wifi. (Xiaowa E series)

    4. Pay much attention to the step where let you select wifi. See attached picture "select your home wifi".

    5.The failure message on app may be fake. If wifi indicator of robot becomes solid from blinking, robot is already connected to wifi successfully. Kill the Mi Home and open it again to see if robot is on device list.

    If you have connected robot to wifi on your husband's phone, you could just log in the same account on your phone. There is no need to reconnect.

    https://forum.roborock.com/uploads/390/YWUY96EGB0V9.pdf


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