Could not reach a specified room

Could not reach a specified room

When I try to use the mihome app to send the vacuum to clean a specific room, it initially acts like it's working, only it pauses shortly after leaving the dock, spins around and says, "Could not reach the specified room, going back to the dock." I've tried resetting the wifi and the same issue keeps happening. This has never happened before. What should I do?

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  • We are sorry for the trouble you are facing.

    May i know if there is a door closed before where robot says could not reach ? could you tell us model number of your device?  It is suggested to let robot do a full cleaning instead of zone cleaning or selective room cleaning so that robot will know the door is open and all becomes normal.

    If the issue persists, you could contact our support email:


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