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WiFi connection issue

Mr S 267 1 0

WiFi connection issue

Mr S 267 1 0

I have an apt WiFi service and not allowed to have my own router according to the lease. The WiFi does not explicitly allow to connect to 5G or 2.4G, but a device can choose which network to connect to. The Roborock app is unable to connect. I think they should provide clear instructions on how to connect. Unfortunately I’d have to return my device and get a roomba instead which offers much better support.

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  • RR_SupportStaff Member

    Hello,

    Thanks for reaching out.

    Thank you for taking the time to reach out to Customer Support and we are sorry to hear about the trouble you are having with your device.

    The issue you faced may not be solved in a short answer. We hope we could work with you to locate the cause and address it. Would you please contact us at support@roborock.com so that we can better assist?

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Mr S
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