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Why no S5 support on your Roborock Phone App?

Why no S5 support on your Roborock Phone App?

Just got an S5 over Christmas. Overall works nicely and like. Using the Mi Home App which is ok, but enabling the save map (Beta) option has bugs and when using the zone clean messes up the map on the next clean cycle generally so had to turn that back off and reset map. Saw a post that Roborock has its own Roborock app now that is nicer. Found and installed the app and started setting up when I went to supported models it does not show the S5 model as being supported. Shows S4, S5 Max, and S6 as supported, but no S5 support. How can you support all the others but S5? Is that a mistake? Did not seem to see my S5 so I assume it is not supported, but I did not reset the network and try. Are you going to add the S5? Thanks

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  • This feature should be available for the most sold model of Roborock!

    Come on development team this should not be too difficult!

    Like1
  • Thanks for your feedback.

    Roborock app doesn't support S5 yet, but we have forwarded customer advice about that feature to our R&D department. Hope it could be available in the near future.

    Like0
    Phil
    Phil01/10/2020      03:28
    @RR_Support:

    Please do, I too would like to use the app. I can't quite understand why you would skip over an entire product line... But I'm not a developer so maybe there is some major difference I'm not aware of.

    Like0

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