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Roborock s6 Device Offline

Roborock s6 Device Offline

Hello, I have a problem with the roborock s6 where after it is inactive for a day, the device gives an error as i proceed to load the map saying: Device Offline. My solution to this is resetting the network and reconnecting again, but it is inefficient because I have to do this every time it gives the error which is pretty much every other day device isn't active. I have confirmed:

  1. Device is plugged in to power outlet
  2. My router to the wifi is working fine
  3. Router information such as password and Id hasn't changed
  4. Router is close to roborock .

One thing I discovered while resetting the network is that I noticed roborock changes network to another by itself based on my speculation when resetting wifi-network, on the section "Select Wi-Fi Network" it shows another Wi-Fi in my area at home. Based on this, I can assume that the wifi has changed by itself when it was inactive. Also, I have updated to the latest firmware and prior to the update, this has never happened before.

Is there any solutions that I can do?

Thank you

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  • We are sorry for the trouble you are facing.

    May i know which app you are using, mihome or roborock app? There will be a firmware update soon(in roborock app), you could update firmware and see if it works.

    Like0
    benson
    benson01/07/2020      23:10
    @RR_Support:

    Im using the mihome app

    Like0
    RR_Support
    RR_SupportStaff Member01/08/2020      07:57
    @benson:

    May i suggest you use Roborock app to update firmware? Please check attached instruction files. For further concerns , you could contact us via email : support@roborock.com


    Like0
    benson
    benson02/02/2020      03:14
    @RR_Support:

    Hello, i still have the same problem. I download the roborock app but there is no firmware update in the settings for that app. Correct me if im wrong but the current firmware on mi home is 3.54_0922

    Like0
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  • Hi there, I am having the same issue, I am using the latest Xiaomi home app and have tried the same steps to troubleshoot but my device is still showing as offline.

    Like0
    RR_Support
    RR_SupportStaff Member02/23/2020      10:04
    @Rapha:

    Could you please check for the latest firmware update to see if it helps? The latest firmware of Mi home app is 3.5.4_1048.

    Please refer to the pictures attached for how to update firmware for both Roborock app and Mi home app.


    Like0

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