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S4 Error 2

Received S4 yesterday from Amazon. Within 2 minutes of turning it on, it would give an Error 2, clean bumper error. Nothing restricting the bumper, can push it down without restriction. Start it up again, and within minutes it would do the same thing. Updated the firmware, and it does the same thing. At most it will run for 10 minutes before giving the Error 2 code.


Any ideas?

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  • We are sorry for the trouble you are facing.

    Could you please contact us via email:support@roborock.com ? we will provide a proper solution once confirmed the problem.

    Like0
    S4Error
    S4Error01/08/2020      14:09
    @RR_Support:

    I did submit a email to support@roborock.com two days ago and I have not heard back

    Like0
    RR_Support
    RR_SupportStaff Member01/09/2020      10:04
    @S4Error:

    We received your email and replied to you( if the ticket number is 45504). Could you please check your email box or spam folder?

    Like0

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