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S7 Pro Ultra clicking when lifting mop

C 334 1 0

S7 Pro Ultra clicking when lifting mop

C 334 1 0

I have an S7 Pro Ultra which has started making a loud clicking noise when attempting to lift the mop. I've been able to replicate this in manual BIT mode, where the mop test is unable to complete due to this issue. The noise seems to be from the mop lifting gear grinding rather than properly engaging. Any help or suggestions would be appreciated.

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  • RR_SupportStaff Member

    Hello,


    Thank you for taking the time to reach out to Customer Support and we are sorry to hear about the trouble you are having with your device.


    According to the description, there seems to eb something wrong with the vibrarise system, and warranty service is needed. Would you please reach out to our support team at support@roborock.com(if you are in EU, contact support@roborock-eu.com) so that we can better assist?

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