I recently purchased an S4 robot on Amazon. It works well on my lower level which is al tile, but when I bring it upstairs to the carpeted section of my home it wont run. It just stays in one spot and spins. I just updated to the newest firmware yesterday. Please help!
We are sorry for the trouble you are facing.
May i suggest you contact support via email: support@roborock.com ? please kindly attach a picture of the carpet (or a short video will be helpful )in the email.