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S4 Trouble on low pile carpet

msugar7275 143 1 0

S4 Trouble on low pile carpet

msugar7275 143 1 0

I recently purchased an S4 robot on Amazon. It works well on my lower level which is al tile, but when I bring it upstairs to the carpeted section of my home it wont run. It just stays in one spot and spins. I just updated to the newest firmware yesterday. Please help!

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  • RR_SupportStaff Member

    We are sorry for the trouble you are facing.

    May i suggest you contact support via email: support@roborock.com ? please kindly attach a picture of the carpet (or a short video will be helpful )in the email.

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