Error: 117 Left ODO error

Error: 117 Left ODO error

Have enjoyed the S6 for about a month but this week the robot announced an internal error. I've reset multiple times but the 117 Left ODO error keeps showing.

???

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  • We are sorry for the trouble you are facing.

    We are afraid there is something wrong with left wheel, may i know where did you buy the robot?

    Btw, it is suggested to contact support via email: support@roborock.com

    Like0
    Walt
    Walt02/02/2020      12:11
    @RR_Support:

    I bought it through Amazon Prime.

    Like0
    RR_Support
    RR_SupportStaff Member02/04/2020      04:44
    @Walt:

    Thanks for your info.

    May i suggest you contact us via email support@roborock.com and tell us amazon order number of S6?

    Like0
    Walt
    Walt02/05/2020      15:53
    @RR_Support:

    The Amazon order number is: 114-7600555-0348269.

    When I try to access the support URL it just takes me to the page with general info. Clicking on the support link/icon doesn't do anything.

    Thanks for the continued help.

    Like0
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