1. put robot on the dock and make sure the battery above 20%.
2.try to update in vacuum setting and wait for several minutes, sometimes the app stops but actually robot is updating. You could wait for 5-10 minute until hearing voice report.
3.If still failed, please switch the region to Singapore or others
, then reconnect robot to update, see picture attached.
We are sorry for the trouble you are facing.
1. put robot on the dock and make sure the battery above 20%.
2.try to update in vacuum setting and wait for several minutes, sometimes the app stops but actually robot is updating. You could wait for 5-10 minute until hearing voice report.
3.If still failed, please switch the region to Singapore or others
, then reconnect robot to update, see picture attached.