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unable to upgrade to latest firmware with my roborock S5

zebulon 1384 1 0

unable to upgrade to latest firmware with my roborock S5

zebulon 1384 1 0

Hi all,


I have a trouble to upgrade to latest version of my firmware on my roborock S5

current firmware:3.3.9_1886

latest firmware: 3.3.9_1746

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  • RR_SupportStaff Member

    We are sorry for the trouble you are facing.

    1. put robot on the dock and make sure the battery above 20%.

    2.try to update in vacuum setting and wait for several minutes, sometimes the app stops but actually robot is updating. You could wait for 5-10 minute until hearing voice report.

    3.If still failed, please switch the region to Singapore or others

    , then reconnect robot to update, see picture attached.

    Like0
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