Roborock forum
Roborock Points
How to earn Roborock Points
  • 1、New users: 100 points (Newly registered accounts only)
  • 2、Sign in /per week : 1 point (Once per week)
  • Message our official RR_Deal account for more details（ All rights of explaination are reserved by Roborock）
search
Get Roborock Points+5
Roborock forum

Map

Diana 428 4 0

My S5 don’t save map anymore. 

I Have already clear the cache of the app; power off the vacuum (long holding the power button); put the vacuum on the dock and wait for it turned on; open up the app again and turn on the map saving mode. 

But the roborock don’t save the map, we cannot see anything happened in the app, only the blue image with de robot, nothing else. 

I don’t know what to do anymore and I’m very sad with this situation. Can you help me? I had already sent a messaging throw the app, but nobody answered.

0
0
You can share this article on the community website!

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

  • Diana

    I’m using the Xiaomi Mi Home app, my model (roborock S5) is not supported by roborock app).

    Like0
    Reply
  • RR_SupportStaff Member

    Dear customer,

    Sorry for all the inconvenience.

    Could you please try to switch the region into Singapore in your Mi home app as attached picture?

    If it is not helping, may we suggest you contact our support email, support@roborock.com

    Like0
    Reply
    Diana
    Diana02/24/2020      10:18
    @RR_Support:

    Ok! I’m in contact with support (email).

    Like0
    Reply
    RR_Support
    RR_SupportStaff Member03/07/2020      08:15
    @Diana:

    Thank you. Hope you have a rainbow weekend~

    Like0
    Reply

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Sign In Register
Diana
Welcome to Roborock Forum