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Roborock S55 stopped working after latest firmware update

ZhiTaN 1096 3 0

Roborock S55 stopped working after latest firmware update

ZhiTaN 1096 3 0

Hi, after the latest firmware update I cannot use the vacuum cleaner via the app. It shows "Your robot is a Chinese mainland version. It is uncertified in the current region, nor can it operate normally. Please consult the seller". However, I am connected to the China Mainland server. What am I doing wrong, is it a bug? Does anybody else having the same issue?


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  • RR_SupportStaff Member

    Hi, ZhiTaN, Sorry for the inconvenience. Would you please send us the SN of your robot and Mi ID to our support@roborock.com? Open the cover of device and take out the dustbin. You will see a bar code on device's bottom(not on dust bin). The SN is under bar code like R0201S82418800. Thank you.


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  • Nghiatr

    I had the same issue like this. Even i changed the time to China and use Shanghai time as usual before but it's not work. Few week ago i still control it via Mi Home.

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    RR_Support
    RR_SupportStaff Member04/17/2020      07:55
    @Nghiatr:

    Hi Nghiatr, Sorry for the inconvenience. Would you please send the screenshot of the message and the SN( as above picture ) to our support@roborock.com or support@roborock-eu.com? They will double check with it.

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