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problem with my roborock

LGR 2235 4 0

problem with my roborock

LGR 2235 4 0

Hello! I need to find out what to do with my Roborock s5, I have being using it for around 3 months and It has being working always great , Two days ago started with a problem it says all the time... positioning... positioning and cant move or do anything, she gets crazy. I already tried to reset and install it again but the psorblem is still there. Can someone help me to know what to solve the problem please.

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  • RR_SupportStaff Member

    We are sorry for the trouble you are facing and for all the inconvenience. 

    Please contact support@roborock.com with info below.

    1. picture of map

    2. dock's position picture

    3. a video robot says position fails.

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  • Anthand

    Same with me... Happened just suddenly like that... 😭😭

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  • Anthand

    Ahhhhh... I can solve the problem.... Please check the wheels... Try to roll it backward and forward continuously... Check it.. If there is something stuck or no. In my case one of the wheel just only can move forward.. When I tried to move it backward, it didn't move continuously.. So I forced it... And find just not so big dry tissue stuck it there... I'm so happy.. It can work normally again...

    I hope this information can help you.

    Thank you...

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    RR_Support
    RR_SupportStaff Member08/28/2020      06:17
    @Anthand:

    Thanks for your updates, it is glad to hear that you figured it out.


    If you have any further question in the future, be free to let us know.

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