Roborock S50 : mapping issue... lost on floorLerig03/30/2020 09:16 4599 6 0

Lerig

Hello,

I have 2 vacuum robots at home (Roborock S5 and an Original Xiaomi Mi Robot Vacuum). The Xiaomi works great but the roborock makes strange and random runs.

I tried to move its base several times to see if it changes but without any noticeable success.

Any ideas?

Thank you for your coming help.

I join 2 maps of the same floor by the 2 robots on the same day...both robots are up to date according to the app, sensors cleaned.

Roborock KO

Xiaomi OK

RR_Support

Dear Customer,

We are sorry for all the inconvenience.

According to the map, we can see it has some overlapping on the map.

1. How many floors do you have? If more than one, did you bring robot to different floor?

2. Is there mirror on the ground of your house? Robot's laser may reflect on mirror and it will think there is room inside of mirror.

3. Was map correct before with same house environment?

4. Have you tried to delete current map as attached picture and try to create a new map?

Ametis

I have same problem with this map. It is overlapping and it is unable to find the room that i assigned it to. Let say i assigned it to clean the room on left, it goes somewhere else.

There is no mirror in my house, i only use this vacuum on the same floor all the time. Map was correct before. I tried deleted the map and re-mapping. But it after a while, the problem re-appears