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Can't use Zoned Cleanup or Go command after firmware update (3.5.7_002008)

ras1325 356 3 0

Can't use Zoned Cleanup or Go command after firmware update (3.5.7_002008)

ras1325 356 3 0

After installing the latest firmware, 3.5.7_002008, whenever I click on Zoned cleanup I get the message "Updating the map...", then it goes away and doesn't give the zone to move around like it did prior to the update. The same thing happens when I click on Go, the message shows up and no pinpoint appears. The only option that does anything is "Clean". Any suggestions besides resetting the whole unit?


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  • RR_SupportStaff Member

    Hi Ras1325, Sorry for the inconvenience. Would you please try below methods:

    1. Clear the cache of your Mi Home ( as below picture )
    2. Uninstall and reinstall the Mi Home app.
    3. Reboot the router.

    If the problem is still exist, would you mind send the details to support@roborock.com?


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    ras1325
    ras132504/03/2020      13:33
    @RR_Support:

    Clearing the cache did the trick. The app looks completely different now.


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    RR_Support
    RR_SupportStaff Member04/04/2020      07:43
    @ras1325:

    Please kindly try to recreate a new map:

    1. Map saved mode is enabled, see attached pic.

    2. Robot starts from dock;

    3. Robot goes everywhere on map it detects to clean, not just somewhere. Pls make sure the doors are open for the rooms you want to be displayed on map.

    4. Robot returns to dock(whose position is not moved) by itself and successfully.


    And if the problem still exist, please kindly list all the details to support@roborock.com, and they will give you more solutions about this issue.

    Thank you.


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