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Can’t divide room + automation suggestion

Naesdnik 1689 3 0

Can’t divide room + automation suggestion

Naesdnik 1689 3 0

Hello. After updating my s5 to latest firmware 3.5.7_002008 I found a divide room” option in mi-home app (iOS). But when I try to do it I get a “WiFi connection error” after drawing a yellow line and pushing “divide”. I tried to clear cache, but it didn’t help. Everything else works fine.

another issue is that I don’t have a “gentle clean” option in automation menu when I try to bind it to aqara cube action.



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  • RR_SupportStaff Member

    Hi Naesdnlk, Sorry for the inconvenience.

    For divide room, would you please bring both the robot and the dock close to router and try again? maybe it will try several times.

    About the gentle mode, would you please enable it on setting as picture?

    If any other problem, please feel free to contact us via support@roborock.com. Thank you.


    Like1
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    Jacob
    Jacob04/18/2020      07:57
    @RR_Support:

    I have a some problem, I activated gentle mod, robot still couldn’t divide rooms. If it clear start maps is gone and creating map again

    pls help me

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    RR_Support
    RR_SupportStaff Member04/19/2020      07:40
    @Jacob:

    Hi Jacob, Thank you for your reply and info. Would you please send all details ( the history cleanup map, SN of your robot, ) to support@roborock.com? Thank you.

    Like0
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