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My Roborock S4 has trouble on carpet

Rancher 259 1 1

My Roborock S4 has trouble on carpet

Rancher 259 1 1

I've had my S4 for nearly 4 months. I have recently moved to a different house. My Roborock has no trouble on the hardwood floors, but does not work well on the carpeting. I keep receiving error messages informing me that the unit is stuck or blocked. I then instruct it to continue cleaning, which it does for a few minutes before the same message comes up again. What can I do?

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  • RR_SupportStaff Member

    Hi Rancher, Sorry for the inconvenience. For this issue, did you receive any error code about this issue? Is it convenient to send us picture to show us your carpet? It's better if you could send us a video to show us the abnormal behavior when your robot runs on the carpet and send it to our support@roborock-eu.com or support@roborock.com so that we could learn more from it.

    Thank you.

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