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Map disappeared suddenly, replaced by a junky map. How can I restore the old map?

Ron 9565 3 1

Map disappeared suddenly, replaced by a junky map. How can I restore the old map?

Ron 9565 3 1

Suddenly, the map disappeared, and, instead there's a junk map. When I go to "cleaning history", I see the old maps, and they are correct. How do I restore an old map?


I don't want to have the robot remap the whole house, again.


I also deleted the new junk map. So now in the "All" mode (not "room" or "zone") the button in the bottom left that allows you "Edit the map" has no option to choose a map.


It's the S4 robot.

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  • Jim

    It is disappointing and frustrating that the vacuum doesn't have a way to restore a map from its cleaning history. The maps are clearly visible in the cleaning history. Perhaps this feature could be added in a software update?

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    RR_Support
    RR_SupportStaff Member10/03/2020      02:51
    @Jim:

    Hi, sorry, the feature you mentioned is not available now. We will forward your request to our RD team and hope that they can manage it in the future. But at this moment, we cannot promise anything, hope you can understand.


    Also, you can keep an eye on the app for firmware update.

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  • RR_SupportStaff Member

    Hi Ron, Sorry for the inconvenience as you could not restore the deleted map, and you could use a backup map. But the suggestion of us is that you could let your robot clean the whole house.

    There are four requirements for robot create a new map:

    1. Map saved mode is enabled, see attached pic.

    2. Robot starts from dock;

    3. Robot goes everywhere on map it detects to clean, not just somewhere. Pls make sure the doors are open for the rooms you want to be displayed on map.

    4. Robot returns to dock(whose position is not moved) by itself and successfully.


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