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S5 Max Water Tank Pipe Problem

Johan 1388 2 0

S5 Max Water Tank Pipe Problem

Johan 1388 2 0

Hi I just bought S5 Max 3 weeks ago, and I just notice today that the translucent pipe inside water tank not attached to the water hole, that's why everytime I use for mopping no water come out after water level below water hole.


I follow instruction to blow air holes and try to suck water hole and also use needle to check dripping holes in unit, everything is good.


Model : roborock.vacuum.s5e, Serial number : R0518S00100859.


How to solve this problem? The plastic pipe just lay down in the bottom of the water tank. 😁


Thank you.

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  • Johan

    Anyway to buy water tank S5 Max or this can be fixed or claim?

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    RR_Support
    RR_SupportStaff Member04/24/2020      07:18
    @Johan:

    Hi, Johan, Sorry for the inconvenience. sorry that we think it cannot be fixed by yourself, so the suggestion of us is that you could purchased a water tank of it. Thank you.

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