Roborock Points
How to earn Roborock Points
How to earn Roborock Points
- 1、New users: 100 points (Newly registered accounts only)
- 2、Sign in /per week : 1 point (Once per week)
- Message our official RR_Deal account for more details（ All rights of explaination are reserved by Roborock）
Hi Jellybean, sorry for the inconvenience, would you please send us a correct and a incorrect history cleanup map for our reference?
1. Does problem happen at the moment when robot starts from the dock? or it could show map fine before it cleans for some time or some area such as 100 square meters? They are 2 different problems and very important for us to figure out what is wrong.
2. Please send us all info of your robot. See attached picture info.
3. What is the size of your house? not size already cleaned, but your house's whole size.
4. If you are using Mi Home, tell us which region your Mi Home selects and switch region to re-add robot to Mi Home to have a try. See attached picture.
5. Clear cache of app. See attached picture.
6. Reinstall app to have a try.
7. Pls use your phone data instead of wifi to see whether map will show up.
8. Do you have any other Xiaomi's device, like camera, lamp?
So this is what I have going on right now. I did a factory reset and reinstalled the app. Our roborock s4 is working great and I can see the map for that one but now I'm trying to update the S5 and it won't do it.
Sorry for the inconvenience. Do you mean the map is still loading after you upgrade? or the upgrade is also failed? If the problem is you can't upgrade the firmware, please try below methods:
Pls make sure your robot is on dock and the battery is more than 20% when you try to upgrade its firmware version. If upgrading failed, try methods below:
1. Check if there is new version of Mi Home app in google play or app store.
2. Move robot close to router and test again.
3. Move robot away from dock and reboot it by pressing and holding power button.
4. Switch region of app and add robot to app again to test.
If the problem is occurs still occurs, would you please copy all the info ( pic as a reference ) and send the details about the issue and invoice of the robot S5 to our support@roborock.com?