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No more push notifications?

Gaspo 1470 5 0

No more push notifications?

Gaspo 1470 5 0

Hello! I all of a sudden don’t get push notifications frome my roborock S5. It just stopped one day. I have all settings correct. I also tried to reset the app and try to reset the roborock but with no luck. I haven’t change phone or anything like that. I have an iPhone Xr. Anyone has any suggestions?

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  • RR_SupportStaff Member

    Dear Gaspo, Sorry for the inconvenience. We are afraid it's a bug, and we've forwarded it to our tech department, they are discussing it with Xiaomi's teach team now, please kindly wait in patience.

    Thank you.

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  • fidan

    is this bug fixed? because I have still the same bug with my iPhoneXs and I don‘t get any push notification from my roborock s5

    my notification settings in my iPhone are correct and I also tried to reinstall the app, but it did not work.

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    RR_Support
    RR_SupportStaff Member10/20/2020      10:10
    @fidan:

    Clear the cache on the app; disable the notification settings and re-enable it.


    Also, you can change another phone to have a try.

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  • kabas

    Same here, I receive only zone cleaning notifications.

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    RR_Support
    RR_SupportStaff Member05/21/2021      07:23
    @kabas:

    Hi, thanks for reaching out.

    It may be a little bit hard to address the issue here, and we may need some of your other information. Please contact support@roborock.com to get further assistance.

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