Roborock Points
How to earn Roborock Points
How to earn Roborock Points
- 1、New users: 100 points (Newly registered accounts only)
- 2、Sign in /per week : 1 point (Once per week)
- Message our official RR_Deal account for more details（ All rights of explaination are reserved by Roborock）
Dear Sean, sorry for the inconvenience.
Would you please send us all info of your robot. See attached picture info.
Clear cache of app. See attached picture.
Pls use your phone data instead of wifi to see whether map will show up.
Robot could connect hotspot from a smartphone:
You must get 2 smart phones( A and B) .
1. Enable phone A's hotspot in phone's setting and create a name and password of hotspot.
2. Use phone B to install app and try to make robot cleaner connect hotspot sent from phone A.
Forget about the wifi from router in the whole process.
And also, would you please send us a screenshot of the history cleanup map and the interface loading map on your app for our reference?
And If it's inconvenient to send the info here, please kindly send all details and info to our support@roborock.com, thank you.
I am having same issue with S4. We spent 2 days mapping our home and now it is stuck on "Map loading".
Dear customer, sorry for all the inconvenience caused.
1. Does problem happen at the moment when robot starts from the dock? or it could show map fine before it cleans for some time or some area such as 100 square meters? They are 2 different problems and very important for us to figure out what is wrong.
2. Please send us all info of your robot. See attached picture info.
3. What is the size of your house? not size already cleaned, but your house's whole size.
4. If you are using Mi Home, tell us which region your Mi Home selects and switch region to re-add robot to Mi Home to have a try. See attached picture.
5. Clear cache of app. See attached picture.
6. Reinstall app to have a try.
7. Pls use your phone data instead of wifi to see whether map will show up.
8. Do you have any other Xiaomi's device, like camera, lamp?
Same issue on s4 here as well
Have you ever tried the suggestions above?
Same issue here in Florida with S5. Maps worked this morning. Robot reports square foot of cleaning and battery state, but Map is stuck loading. . . Robot got stuck, I cleared that, but since then map was squirrely. Either robot stopped loading map data to the server, or the server is not sending it to my phone. Tried clearing cache, tried clearing all cache and data, reinitializing account on phone. . . No go. Stuck on two different android phones. Same problem
Sorry for all the inconvenience caused.
1. Does problem happen at the moment when robot starts from the dock? or it could show map fine before it cleans for some time or some area such as 100 square meters? They are 2 different problems and very important for us to figure out what is wrong.
2. What is the size of your house? not size already cleaned, but your house's whole size.
4. If you are using Mi Home, please switch region to re-add robot to Mi Home to have a try. See attached picture.
6. Reinstall app to have a try.
7. Pls use your phone data instead of wifi to see whether map will show up.
8. Do you have any other Xiaomi's device, like camera, lamp?