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Roborock S5 software upgrade

Shanis 674 4 0

Roborock S5 software upgrade

Shanis 674 4 0

Hi, I've been hearing rumors that S5 model will be discontinued. I just got mine (it's on its way) and I was wondering if the rumors are true. I have three questions:

1. Are any future software upgrades going to be available for this model?

2. I read there is a multi-floor upgrade coming and I would definitely want this feature on mine. Should I consider cancelling my order and evaluate another Roborock model?

3. Thinking ahead I downloaded the app and the S5 model is not available in the options, doesn't the S5 work with the app?

Thank you!

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  • RR_SupportStaff Member

    Dear Customer,

    Please do not worry we will keep the software of S5 updated as well. And we have plan for adding multi-floor mapping into S5 and making the S5 support the Roborock app as well. However, we have not been informed about the exact date for the plan.

    Hope you could understand.

    Like1
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    Shanis
    Shanis05/02/2020      04:53
    @RR_Support:

    That is much appreciated! Can't wait to try it out. Thank you!😊

    Like0
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    madalin
    madalin05/10/2020      09:53
    @Shanis:

    Can you please tell us if it will be discontinued? I also heard those rumors. It would be a shame to give it up.


    Thanks!

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  • Ciscoich

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    Like0
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