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S5 Max Navigation Issue

Thieu 2280 15 0

S5 Max Navigation Issue

Thieu 2280 15 0

Hi,

I encountered a navigation issue with my new S5 Max. There are 3 spots in my house where there are no obstacles but the robot always spin and go around before continuing its path. This always happened, at the same places, regardless of where I put the dock, the cleaning mode (vacuum and/or mopping). I even tried with another robot (S5 max), but the result is the same.


Pls see the video: https://photos.app.goo.gl/qDBbynJVWcCgFNV88

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  • VANT

    carpet with black ?

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    Thieu
    Thieu05/03/2020      03:24
    @VANT:

    Could you pls elaborate? There are no carpets...

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    VANT
    VANT05/11/2020      19:29
    @Thieu:

    if no carpet, then no explanations :)

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  • RR_SupportStaff Member

    Dear customer,

    Could you please try to clean the wall sensor as attached picture to see if it works?

    If it is not helping, could you please take some pictures of those 3 places?

    And if it is not very convenient for you to share here, please kindly contact us through our support email, support@roborock.com

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    Thieu
    Thieu05/11/2020      15:38
    @RR_Support:

    Thanks for your response. Cleaning the sensor did not help, and I've tried to clean with 2 brand-new S5 max, so I think there must be something wrong with the algorithm. I enclosed here the photos of the 3 places for your investigation. Thanks.

    Link to the photos: https://photos.app.goo.gl/qywHYATMGGzPc2hG6

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    VANT
    VANT05/11/2020      19:35
    @Thieu:

    maybe the reflective surfaces of furniture are a problem ?

    floor is quite normal, so this is not cliff sensor problem.

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    RR_Support
    RR_SupportStaff Member05/12/2020      08:54
    @Thieu:

    Thank you for your picture. About this issue, may I suggest you send the history cleanup map and the pictures to our support@roborock.com to find a solution about it? Thank you.

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  • Aneesh

    I have exact same problem. please find a solution.

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    RR_Support
    RR_SupportStaff Member12/10/2020      13:28
    @Aneesh:

    Replied to you on another post.

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