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can't connect Google Assistant to Roborock app anymore (S6)

anonyless 521 6 0

can't connect Google Assistant to Roborock app anymore (S6)

anonyless 521 6 0

hi, yesterday i noticed Google Assistant voice commands stopped controlling my S6 (sorry, I can't connect to your Roborock right now) .

I tried reconnecting the account, which didn't work. So I deleted the service and tried readding it -

every now and then, I get "wrong password" on the roborock oauth page ,

but after 2 tries with the exact same password, it manages to login but still doesn't add the Roborock service to Google Assistant.

Sometimes there's no error message, sometimes it gives me "unable to add service, check your network connection" .

I've tried so far, clearing the cache for the Roborock app, Google app, signing out of the Roborock app, but nothing helps.

Since GA was working fine with Roborock just a couple of days ago, is this a temporarily issue with your service?

thanks

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  • RR_SupportStaff Member

    Dear Customer,

    Sorry for all the inconvenience caused.

    Could you please try to connect it again? Our tech team checked the issue with Google, and found there is something wrong on the Google side server. Now the issue is fixed. Could you please try it again?

    Like1
    Reply
    anonyless
    anonyless05/03/2020      08:53
    @RR_Support:

    thank you for the quick reply, i managed to add the service and it seems to be working okay

    Like0
    Reply
    Arda
    Arda02/13/2021      12:49
    @RR_Support:

    I believe same problem happened again and there is no solution, could you contact google

    Like0
    Reply
    rock22
    rock2202/13/2021      20:39
    @RR_Support:

    I'm having same issue with my S4 max. It was working on Google Home. Stop responding a few days ago. I can't reconnect or add it back to google home now.

    Like0
    Reply
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