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Cannot connect S5 Max with Roborock app

Tita 679 3 0

Cannot connect S5 Max with Roborock app

Tita 679 3 0

It stuck at this step. Robot cannot connect to Wifi (2.4Ghz). But when I use Mi home app. It can connect Wifi. However I need to try to use Roborock app. Can you resolve my problem?

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  • RR_SupportStaff Member

    Dear Customer,

    Your case is quite rare to us. May we ask if the issue has been resolved.

    If not, could you please contact us through our support email, support@roborock.com. We may need more information and involve the tech team for the issue.

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  • CallumW

    I had this too.

    The issue was with my mobile. I use a Firewall on android (NoRootFirewall) and while I let the app talk to the internet, there's some other process that the firewall was blocking.

    I disabled the mobile firewall, flushed the app cache, reset the WiFi on the vacuum and then tried again. Worked fine after that. I re-enabled the firewall and it all works fine. It was only in the setup that it needed the security relaxed a bit..

    I hope that helps (took me a couple hours to figure it out myself)

    CW

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    RR_Support
    RR_SupportStaff Member05/11/2020      09:21
    @CallumW:

    Thank you for your kindly suggestion, and we think it's a good may to try it, we will collect your suggestion and we think it may also helps our other users. Thank you again.

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