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Error 1 Issue

Dan Glenn 340 1 0

My S5 has trouble with the scanning laser (Error 1 code). Seems the laser will not spin around all the time and this makes the unit inoperable. I've cleaned it and checked it several times and it will spin and run for a bit then just stop. Any ideas on what I can do short of sending in for repair?

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  • RR_SupportStaff Member

    Dear Customer,

    Please send us a video to show the abnormal behavior. It is suggested to upload the video online like google drive and send us the video link if the video is large. (remember add our address to list to access video)

    Could you tell us your device's info?

    Make sure robot is connected to app and go to robot's setting, click "copy all" and then paste all the text (not picture) in your email. See attached picture"info".

    Could you tell us where did you purchase the product?

    If it was from amazon, you could send us the amazon order number like 306-2905359-6881234.

    If it was not from amazon, you could send us product link and file or screenshot of receipt.

    Note: You can send us these info to our email support@roborock.com considering the privacy.

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Dan Glenn
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