Roborock Points
How to earn Roborock Points
How to earn Roborock Points
- 1、New users: 100 points (Newly registered accounts only)
- 2、Sign in /per week : 1 point (Once per week)
- Message our official RR_Deal account for more details（ All rights of explaination are reserved by Roborock）
Dear Customer,
This is required since Android 9, the app running in the background must have a Notification to keep running.
With the upgraded of Roborock app, some new features are added. And as the platform requirements, the notification feature has been added, which is why you saw roborock service in the notification bar unless you stop it forcefully.
There is absolutely no need for the app to run in the background when the robot isn't working or doing anything. Also, I've went through all the options in the new app, and besides a major GUI change and animations, i couldn't find any new feature added. Could you post a change list for the 2.0.22 app ?
If the new notification icon suppose to solve "Roborock app is draining your battery" messages - it doesn't work. I still get this warning all the time, some time after the robot finish a job.
Thanks for your reply. The GUI is the major change, there are some changes made along with the external requirement, like the notification.
For now, we can suggest you to close the app completely, and we will forward your advice to our R&D team and hope that they will optimize it in the future.
Why is the app running in the background? There's nothing my vacuum needs to be doing while it's turned off. How can I make it NOT do this?
Could you provide more details? Have you closed the app completely?
This is in reply to the above support response:
This is required since Android 9, the app running in the background must have a Notification to keep running.
I'm asking why it is running in the background when I've closed it. What "roborock service is running?"
Yes I've closed it. I'm seeing the same notification from the original post and want more info on why it's running when the app is closed
Is that enough info
Same here with 2.3.26 version. It's very annoying to see a notification what I can't remove.
I disabled theRoboRock Service in my Android settings, then I killedthe application, and the notification is gone. But this is not a normal operation what I wait from ANY application.
And of course I don't know what services are disabled now... so... very annoying.
Please give me feedback what services are down now and is there any other way to handle this issue?
If there isn't any solution to handle this notification, then please inform me when will come an updat whatcan handle it.
Thanks!
Sure, we will let you know if there is any update. You can keep an eye on our app as well.
Good day.