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Roborock S6 Mi Home App Stuck Loading Map

Darren 1647 3 0

Roborock S6 Mi Home App Stuck Loading Map

Darren 1647 3 0

Hi,

My Roborock S6 Mi Home App is stuck on the "Loading Map" mode. Also, none of the cleaning history maps appear. This began when I tried to start it this afternoon. I have not run it since the error appeared. The S6 has used this map multiple times with no problem. My house is approximately 120 sq meters. I've unsuccessfully tried the following to troubleshoot the problem:

  • Cleared the Mi Home app cache
  • Reinstalled the Mi Home app
  • Turned off the phone's wifi and and used the phone's data to attempt to connect
  • We do not have any other Xiaomi devices
  • Firmware is: 3.5.4_1048
  • Serial number: R0341S93600918
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  • RR_SupportStaff Member

    Hi Darren,


    We contacted Xiaomi and they said they have fixed it, what about the map loading issue at your end now? Does it still persist?


    If it is still there, you can

    1. move the vacuum manually away from the charging dock, turn it off, and dock it with the charging dock again to make it turn on automatically.
    2. Reset the wifi of the vacuum, and try the wifi connection process again.
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    Darren
    Darren06/05/2020      06:59
    @RR_Support:

    Hi,

    The map is working fine now. It suddenly started working a few hours after my original post (and contacting support). Perhaps it was a remote server issue that was fixed? Thanks for checking back!

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    RR_Support
    RR_SupportStaff Member06/07/2020      08:32
    @Darren:

    Hi Darren, glad to hear that it works well now. And yes, we did some change on the server at our end.


    If you have any further question, do not hesitate to contact us.

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