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Rubber corner feet on S5

Mike 123 1 0

Rubber corner feet on S5

Mike 123 1 0

Hello,

I've had my S5 since March of this year. The rubber corner foot has split at the ends and is tangling in my carpet nap. How do I go about getting a replacement?

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  • RR_SupportStaff Member

    Hi Mike,


    We are sorry for the inconvenience caused here.


    Could send us a picture of the broken part?


    Please send us the device info of S5. See pic attached.


    May I know where you purchased this S5? Could you send us a copy of invoice or receipt? If you bought it from Amazon, you can send us the Amazon order number.


    Note: Taken privacy into security, you can contact us via email support@roborock.com and provide these info, then our agents will continue to help you.

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