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Roborock S5 firmware retore via USB port

Dom 2242 1 0

Roborock S5 firmware retore via USB port

Dom 2242 1 0

Hi, my Roborock S55 is 'hanging' and cannot reboot. WiFi is disabled; no connection with MI Home App. Reset or restore to default settings does not help; the device cannot be even turned off. The service suggested to reinstall firmware via USB port hidden under the front cover. Now I'm looking for PC drivers (Windows 10) or other software to connect Roborock via USB and upload the latest firmware. Any suggestions how to do that?

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  • RR_SupportStaff Member

    Hi Dom,

    Thanks for reaching out. We are sorry for the inconvenience caused.


    Sorry that our products do not support this feature to install the firmware with USB cable connected. May I know who told you so?


    You can try to reset it one more time with the instruction attached.



    Step 1. Hold the recharge button for 3-5 seconds.

    Step 2. Use a pin to press the reset button next to wifi LED just once，and power button, recharge and spot cleaning button's light will be out. When you are doing this, please make sure recharge button is still under your finger's holding without moving.

    Step 3. Keep holding recharge button for 5 seconds after you press reset button until power button blinks again and you hear the tone "Restoring the initial version. It will take about five minutes. Please wait patient", and then you could remove the finger.


    Notice:

    1. Factory default restore will disconnect RoboVac from wifi. Please re-add it after factory default restore.

    2. Factory default restore will also make RoboVac's firmware version come back to original one when it was made in factory. After factory default restore, you could go to RoboVac's setting--general setting--check for updates to upgrade its firmware to latest one.

    3. Factory default restore will delete all your setting on device like scheduled cleaning.

    4. Factory default restore will delete every single cleaning's log including every cleaning's duration, size and map. But the total duration, total times of cleaning and total size will be still kept there.


    Besides, may I know where you purchased this S5? You can email us via support@roborock.com with the copy of the invoice or receipt, where we can see the seller, purchase data and order number.

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