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Device Offline

Stover 13402 6 0

Device Offline

Stover 13402 6 0

Just got my S6 MaxV yesterday and mapped the first floor. Woke up this morning and device shows offline?


How do I get the device back online without loosing my map?

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  • RR_SupportStaff Member

    Hi Stover,


    Thanks for reaching out.

    You can try methods below.

    1.When it shows offline, please check the Wi-Fi led indicator. Is it solid or flashing?

    2.Try to soft reboot and verify whether it can reconnect; also you can restart the router.

    3.Reset the wifi and reconnect it to the home wifi.

    4.If you know router's settings well, you can change the DNS server to 8.8.8.8/8.8.4.4; and you can reserve an IP for the S6 MaxV on the main router's page.

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    Taro
    Taro06/11/2020      21:12
    @RR_Support:

    How to exactly reserve an IP for a vacuum cleaner? What Mac address and Reserved IP address I should use? I just got a Xiaowa E35, it worked perfectly on Day 1, and lost wifi connections afterwards. I have tried all the solutions except reserve an IP...

    Thanks!

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    RR_Support
    RR_SupportStaff Member06/14/2020      06:38
    @Taro:

    Hi Taro,


    You can get the Mac Address from the device info page. See pic attached.

    Note: Go to settings, click contact customer service and tab on serial number to get this page.


    Then you can reserve an IP which is in the same subnet on the main router for the E35. For example, if the gateway of main router is 192.168.0.1, you need use 192.168.0.x.


    Besides, you can change the DNS server of the main router to 8.8.8.8/8.8.4.4 to give it a shot

    Like0
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    x5ruse2
    x5ruse203/06/2021      07:20
    @RR_Support:

    Hello, the above mentioned option does not appear in my menu. What can I do? I do not want to setup the device every couple of weeks. That would be very annoying.

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