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Timers Not Working Consistently

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Timers Not Working Consistently

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As you can see, I have three timers setup. All work consistently with the exception of the 6:30 one. The 6:30 works, maybe, once a week even though it’s scheduled to run almost every day. I’ve tried disabling and reenabling this timer and it’s configured to run outside of Do Not Disturb times.

How do I resolve? Thank you.



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  • RR_SupportStaff Member

    Hello,


    Is there any notification pops up at 6:30? Please send us a picture on your smart phone.


    Clear the cache on the app or uninstall and reinstall the app to give it a shot.


    Please send us the device info as pic attached.


    Besides, may I know when and where you purchased this robot?

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    Bink06/18/2020      17:25
    @RR_Support:

    No notification. I cleared the cache and the same problem persisted. The device was purchased about a month ago from Amazon.com. I have sent the information to the service email address you noted below since I don’t feel comfortable posting some of this information publicly.

    Thank you.

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    RR_Support
    RR_SupportStaff Member06/19/2020      07:57
    @Bink:

    Gotcha. It is okay. It would be better to use email to get in touch with each other taken security and privacy into consideration. Our agents will continue to help you and will try to fix it.

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    Bink
    Bink06/19/2020      14:44
    @RR_Support:

    Email support got back to me timely and had me change the 6:30 timer to 6:31—and this resolved the issue. Why it did, I don’t know, but I’m fine with having the schedule run one minute later ;) .

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