I just purchased my first roborock (version 5). I like it but it has a main issue: it cannot clean my house (2500 sqf) cause it is too BIG! The problems are:
1) it only returns to the charging station twice
2) It restarts when battery is a at 80%, it does not charge to 100%.
I was told this by the email customer support. So I can only make about 1900-2000 sqf. Can you guys update the firmware? I feel ripped off, nowhere it mentioned a limitation with the size of the house. Please remove the limitations above, allow unlimited recharges (until house cleaning is COMPLETE!) and allow battery to charge up to 100%!!! Or at least make it a choice for the user. It should automatically know how much it needs to charge to finish the job. I attach screenshot. Note that DND mode is off. I attached below dock location and various screenshot. One is the unfinished clean up after 211 minutes and 3 cleaning rounds (got back to recharge twice).