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My account can't sign in

Sleepy 99 3 0

My account can't sign in

Sleepy 99 3 0

Hello im trying to sign in to my account here but i can't sign in beacuse the email adress is not registred. When i try to registrer it says its already is in use. Also i have problem with my vaccum to sync it to google home. Is it some how connected to that my account not working

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  • RR_SupportStaff Member

    Hello,

    Thanks for reaching out.

    Do you mean you'd like to sign in on the forum? If yes, currently it only allows US accounts to sign in. The issue with google home, may not be solved in a short answer. We hope we could work with you to locate the cause and address it. Would you please contact us at support@roborock.com(if you are in EU, contact support@roborock-eu.com)so that we can better assist?

    Best regards.

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    Sleepy
    Sleepy01/09/2024      15:17
    @RR_Support:

    Thanks for the Quick answer. I have emailed the support adress now.

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    RR_Support
    RR_SupportStaff Member01/20/2024      20:20
    @Sleepy:

    You're welcome!

    Like0
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