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Invisible obstacles

Ken 300 1 1

Invisible obstacles

Ken 300 1 1

Why does my S4 get trapped by obstacles that aren’t there?

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  • RR_SupportStaff Member

    Hello,

    Sorry for the inconvenience caused here.

    The model S4 is mainly designed to work on the hard floor. If working on carpets, there's a chance that it may encounter error 5(roller brush error), error 8(stuck) or strange cleaning pattern.


    Could you tell us where you've purchased the product?

    If it was from Amazon, please send us the Amazon order number like 306-2905359-6881234.

    If it wasn't, Please send us the purchase link(or screen of product listing), invoice, or receipt (file or screenshot) which shows the seller's name, purchase date, and order number.

    Note: You can email us this info via support@roborock.com because of the privacy.

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