Roborock s6 pure won't connect to wifi

Trevor · 07/09/2020 03:37

I've tried both the Roborock app and the Mi Home app and neither will get the vacuum to connect to wifi. Wifi is a ubiquity AP within close range, 2.4ghz enabled, and no other devices have any trouble connecting.

RR_Support · 07/09/2020 08:51

Hello,

Sorry for the inconvenience caused here.

We can use Roborock app to do some troubleshooting first.

First of all, please carefully double-check if the steps you've taken are correct.

https://support.roborock.com/hc/en-us/articles/360030892132-How-do-I-connect-my-robot-cleaner-to-Roborock-app-on-an-iOS-device-

https://support.roborock.com/hc/en-us/articles/360030892272-How-do-I-connect-my-robot-cleaner-to-Roborock-app-on-an-Android-device-

Kindly noted that our devices couldn't connect to 5G HZ wifi. If your set-up steps are correct but still not working, try methods below:

1. Make sure the password of your wifi you've input is correct.

2. Don't use an android tablet, iPad, iPhone 5 or iPhone 5C to connect the robot as there might be a compatible issue.

3. Enable location permission on your cellphone.

4. Pay more attention to the select wifi step. See attached picture "select your home wifi".

5. If there are special characters like !@#$ contains in your wifi name or password, it's suggested to log in to the router and remove them in the wifi settings.

6. The robot doesn't support WEP encryption mode. If your wifi is WEP, change it to WPA or WPA2.

7. If you understand the router's setting very well, try to change DNS to 8.8.8.8 in the router's settings page.

Roborock s6 pure won't connect to wifi

Roborock s6 pure won't connect to wifi

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