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Small caster wheel broke

H 365 3 1

Small caster wheel broke

H 365 3 1

I have the S4 which I purchased last December. Today the little caster wheel broke. I see some random sellers with parts that look similar and mostly far off delivery dates. Is there an official way to replace this wheel?

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  • RR_SupportStaff Member

    Hello,

    Thanks for reaching out.


    Please send us some pictures of the broken wheel.


    Where did you purchase this S4? Please send us a copy or a picture of the invoice/receipt, including seller's name, purchase date and order number.

    Note: You can email us these info via support@roborock.com

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  • Vander

    Same thing has happened to my S4 - while vacuuming on carpet. Completely cracked across with the pin still in its socket. I’ve emailed support with photos

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    RR_Support
    RR_SupportStaff Member11/11/2020      15:42
    @Vander:

    Hi, replied to you on your own post

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