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Rooms shown as not rectangular

Benny 110 1 0

Rooms shown as not rectangular

Benny 110 1 0

Previously my S4 would correctly scan the house and show the rooms as rectangular, the walls are drawn more or less as straight continuous lines. I had issue with the side brush (error 17) so as a result I reset the system, restored to factory settings, updated firmware and now some walls are drawn as a series of smaller lines and the whole wall look jagged and slanted.


PLEASE advise !!

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  • RR_SupportStaff Member

    Hi,

    Thanks for reaching out.


    Please send us a video of the abnormal behavior. You can upload it online if it is large, like google drive.


    Please tell us the device info as pic attached.


    Besides, please tell us the purchase info, you can send us a copy or screenshot of the invoice/receipt, including seller's name, order number, purchase date.

    Note: You can email us these information, support@roborock.com

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