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Robot doesn't work, doesn't turn on, does nothing, died

Lemon13 344 3 0

Robot doesn't work, doesn't turn on, does nothing, died

Lemon13 344 3 0

I bought my robot at an online store in Portugal 1 year ago. The Robot is supposed to have a two-year warranty, I await feedback from the store for support.

Last week I was going to turn on the robot to vacuum the house, and it won't turn on, I've already reset it, but without success, when I put it to charge, the box light turns off. I already clicked the call button a few seconds and nothing happens, the robot died, and I am very disappointed because it did not last more than a year.

Is there a solution to the problem? What does Roborock do to support these warranty devices?

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  • RR_SupportStaff Member

    Hello,


    Sorry for the inconvenience caused here.


    What is the model number of your robot?


    Where did you purchase this vacuum? Please send us a copy or screenshot of the invoice/receipt. Including seller's name, purchase date and order number.

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    Lemon13
    Lemon1307/24/2020      10:05
    @RR_Support:

    Hello,

    I already reported to you, from what I was told, the device must be broken.

    I sent it to the seller, he will send it to the supplier in order to validate what the device has.

    I hope there is a solution.

    Thank you

    Like1
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    RR_Support
    RR_SupportStaff Member07/25/2020      09:57
    @Lemon13:

    I see, thanks for your reply and info.


    If you need any further help, be free to let us know.

    Like1
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