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S5 max - unable to update firmware

Dust_Buster 5511 1 0

S5 max - unable to update firmware

Dust_Buster 5511 1 0

Hi.. my current firmware is 01.08.62. I have been trying to update it to 01.08.76 version for few days now but it wont install. Wifi and mobile data connection is good. Can someone help me?

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  • RR_SupportStaff Member

    Hello,

    Is there any error message if you failed to update the firmware? Please send us a picture of it.


    Pls make sure your robot is on dock and the battery is more than 20% when you try to upgrade its firmware version. If upgrading failed, try methods below:


    1. Check if there is new version of Roborock app in google play or app store. You can uninstall and reinstall the APP also.


    2. Move robot close to router and test again.


    3. Move robot away from dock and reboot it by pressing and holding power button.


    4. Access router's page and change the primary/secondary DNS server of router into 8.8.8.8.


    5. Besides, you can connect the robot to the mobile hotspot to give it a shot. 


    You must get 2 smart phones( A and B) .

    1. Enable phone A's hotspot in phone's setting and create a name and password of hotspot.

    2. Use phone B to install app and try to make robot cleaner connect hotspot sent from phone A.


    Forget about the wifi from router in the whole process.

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