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S5 max - unable to load map

Dust_Buster 3211 1 0

S5 max - unable to load map

Dust_Buster 3211 1 0

Hi.. I have been using my Roborock every day since I got it early this year. No issues until now. For the past one week, I have been having trouble loading the map. Tried many times throughout the day (morning till night) and it just won't load. Tried to update the firmware (can't update) and clear cache (done) but it still wont load. Please help...

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  • RR_SupportStaff Member

    Hello,

    1. Does problem happen at the moment when robot starts from the dock? or it could show map fine before it cleans for some time or some area such as 100 square meters? They are 2 different problems and very important for us to figure out what is wrong.

    2. Please send us all info of your robot. See attached picture info.

    3. What is the size of your house? not size already cleaned, but your house's whole size.

    4. Reinstall app to have a try.

    5. Pls use your phone data instead of wifi to see whether map will show up.

    6. Do you have any other Xiaomi's device, like camera, lamp?

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