Roborock forum
Roborock Points
How to earn Roborock Points
  • 1、New users: 100 points (Newly registered accounts only)
  • 2、Sign in /per week : 1 point (Once per week)
  • Message our official RR_Deal account for more details（ All rights of explaination are reserved by Roborock）
search
Get Roborock Points+5
Roborock forum

S5 max - unable to load map

Dust_Buster 3418 1 0

S5 max - unable to load map

Dust_Buster 3418 1 0

Hi.. I have been using my Roborock every day since I got it early this year. No issues until now. For the past one week, I have been having trouble loading the map. Tried many times throughout the day (morning till night) and it just won't load. Tried to update the firmware (can't update) and clear cache (done) but it still wont load. Please help...

0
0
You can share this article on the community website!

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

  • RR_SupportStaff Member

    Hello,

    1. Does problem happen at the moment when robot starts from the dock? or it could show map fine before it cleans for some time or some area such as 100 square meters? They are 2 different problems and very important for us to figure out what is wrong.

    2. Please send us all info of your robot. See attached picture info.

    3. What is the size of your house? not size already cleaned, but your house's whole size.

    4. Reinstall app to have a try.

    5. Pls use your phone data instead of wifi to see whether map will show up.

    6. Do you have any other Xiaomi's device, like camera, lamp?

    Like0
    Reply

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Sign In Register
Dust_Buster
Welcome to Roborock Forum